Privacy

Last updated: 1 September 2026

What we collect, and why

When you fill in the new client form, we ask for your name, email address, mobile number and home address, and your pet's name, species, breed, age, sex and whether they have been spayed or neutered. We also ask how you would like us to reach you, and, if you want to tell us, how you heard about us. We use it to open your record and to get back to you and book your first visit. That is the whole purpose.

When you sign the surgery and sedation consent online, what you enter, including your typed name and the time you sent it, becomes part of your pet's medical record, and is kept with it.

Like most websites, ours records basic technical information automatically: the pages you visit, roughly where you are, and what browser you use. We use it to see which pages are useful and which are broken.

Who else receives it

• PetDesk — our appointment booking and client communication provider. When you book an appointment on this site you are using their system, and your booking and reminder information passes through it. They also send the booking confirmations you receive. The forms on this site do not go to them — those come straight to our front desk by email.
• Vetcove — operates our online pharmacy. Orders you place there, and your payment details, are handled by them rather than by us.
• Google — we use Google Analytics to see how the site is used: which pages people read, and whether they went on to book, call us or send a form. It tells us nothing about who you are. We also measure which advertisements bring people to the site, which can involve a tag from Google Ads on these pages.
• Our practice management system — where your pet's medical record lives once you are a client.

We do not sell your information. We do not share it for anyone else's advertising.

Cookies

Our site uses cookies for basic function and for the analytics described above. You can block or delete them in your browser; the booking widget may not work if you do. We do not use cookies to advertise to you, here or anywhere else.

Children

This site is not directed at children and we do not knowingly collect information from them.

Asking us about your information

Call us and ask, or email info@grayhawkvets.com. We will tell you what we hold about you and correct anything wrong. If you want us to delete information that is not part of a medical record we are required to keep, say so and we will.

Changes

If we change how we handle your information, we will update this page and change the date at the top.

Contact

Animal Hospital at Grayhawk
20801 N Scottsdale Rd, Suite 101, Scottsdale, AZ 85255 · 480-585-3512

Desert Ridge Animal Hospital
5415 E High St, Suite 137, Phoenix, AZ 85054 · 480-618-5333